WHAT IS THE RETURN AND EXCHANGE POLICY?

 

We offer refunds*

We only replace or refund items if they are defective or damaged as per Australian Consumer Law.  If you need to exchange it for the same item, send us an email at chasoaps@gmail.com

To be eligible for a return, your item must be unused and in the same condition that you received it. The soap packaging must not be opened & it must also be in the original packaging. All refunds will incur 10% processing charge. 

To complete your return, we require a receipt or proof of purchase.

** Refunds cannot be provided for change of mind or reasons and factors beyond our control, such as delayed shipping, customs returns & missing items by the couriers. 

    How you receive your refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Shipping Cost

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

     

    CANCELLATION/CHANGES

    If you need to change or cancel your order, please contact us immediately by email:chasoaps@gmail.com